In the rare occasion that a special circumstance scooter or other motor-sports vehicle is allowed within 15 days upon delivery and is subject to a 30% restocking fee. The product must be packed up in it's original shipping carton, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer. If you wish to return your product, please contact us for an RMA.

Any scooter, or other motor-sports vehicle that arrives at our warehouse without a valid authorized RMA number (Return Merchandise Authorization) clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 fee plus any restocking fees along with the original cost of shipping.

S&H charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed (see no cancellation policy below) or if customer refuses to allow our technical support department to assist them in solving the problem.

We do not take returns once gas has been poured into the tank. If you have an Electric model we will not accept a return once its been used.

Order Cancellation Policy: Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed. On rare occasions if you call before your item is shipped, we will be able to cancel your order.